Spine license not found

zhanghang

Hi SPINE

i made payment with key in wrong email address.

Payment details:
Last 4 digit: 4554
Amount: USD1107
Plan subscription: 3 of SPINE PRO X3

The WRONG EMAIL i key in:
<removed>

The following is my correct email:
<removed>

Spinebot

It seems you have entered the wrong email address when purchasing your Spine license. To resolve this issue, please send an email to [contact@esotericsoftware.com](mailto:contact@esotericsoftware.com) with your payment details, including the last four digits of your payment method, the amount, and the correct email address you wish to use. The support team will assist you in correcting the email address associated with your license and ensure you receive your license information.

zhanghang

Spinebot
Please tell me how long it will take to reply to me after sending the email to help me solve the problem.
<removed>

zhanghang

Davide

zhanghang

We've removed the screenshots you attached here since they showed your personal information.
I confirm we received your email. Your request will be processed on Monday.

zhanghang

Davide
ok，thanks

zhanghang

Davide
yesterday still not yet reply me,can you tell them，i also send screenshots payment in my <removed>

Nate

I'm very sorry you haven't gotten an answer yet! We don't see an email from the same name or email you used for your forum account. You can use our contact form to be sure we receive your message:
http://esotericsoftware.com/support#Contact-Us

Edit: Ah, I tracked it down by looking at the purchases from 3 days ago. Luke updated your licenses with the correct email address and replied to your email 10 hours ago. Please check your spam email folder if you can't find it.

zhanghang

Nate
before i use other email，now i change this email to send again,can you check again

zhanghang

Nate
I found it. I didn’t see it because I didn’t reply to the same email. Sorry.

zhanghang

Nate
I found it. I didn’t see it because I didn’t reply to the same email. Sorry.

edweddy

Hi SPINE
i made payment with key in wrong email address.

Payment details:
<removed>

The WRONG EMAIL i key in:
<removed>

The following is my correct email:
<removed>

Can you cancel the payment or send the Spine license link to my correct email :<removed>?
<removed>

Spinebot

To resolve the issue of entering the wrong email address when purchasing your Spine license, please contact Esoteric Software directly via email at [contact@esotericsoftware.com](mailto:contact@esotericsoftware.com). Provide them with your payment details, including the last four digits of your card, the amount, and the correct email address you wish to use. They will be able to assist you in either correcting the email address associated with your purchase or sending the license information to the correct email.

edweddy

Spinebot
I found it. now. thanks