• Editor

  • Spine crash on start-up

    inglese

  • Spinebot

  • Messaggio #2
  • Modificato
  • Questo post è in inglese

It seems like you're experiencing a startup crash with Spine version 3.8.74 on macOS. Since you have the 'start automatically' option enabled, you can't change the version directly. To resolve this, you can try the following steps:

  1. Reset Spine Settings: Delete the prefs.json file located at ~/Library/Application Support/Spine/. This will reset your Spine settings and may allow you to access the launcher to change the version.

  2. Disable Automatic Start: If you manage to open the launcher, quickly click anywhere in the launcher window to cancel the automatic start. This should allow you to change the version to 3.8.99.

  3. Check for Interfering Software: Ensure that no other software, such as antivirus or display link programs, is interfering with Spine's startup.

  4. Update Graphics Drivers: Make sure your graphics drivers are up to date, as outdated drivers can cause issues with Spine.

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  • Misaki

  • Messaggio #3
  • Questo post è in inglese

kromo404 Unfortunately, Spine 3.8 is very old and has been known to have a tendency to crash on startup on newer Mac PCs. We cannot do anything about this as it is due to changes Apple has made to the new macOS. However, as far as we have confirmed, it is not completely impossible to run, and sometimes the run is successful. I have not found a perfect rule on how to succeed, but from what I have tried, it tends to crash more easily if you are doing some other operation while Spine is starting. After the startup, the editor is often able to run stable.

I am sorry to have to answer this way, but I hope you understand that in order to comply with the new MacOS specifications, we will also have to release a new version of the editor, and older versions will no longer be compatible. However, older versions tend to run more reliably on Windows, so if you want to use an older editor version, you may want to use a Windows PC.

    • Kkromo404

      • Messaggio #4
      • Questo post è in inglese

      I can understand that. Thank you for your reply.

      un mese dopo

      • Ssudoku99

        • Messaggio #5
        • Questo post è in inglese

        Hi,

        I have a similar problem after switching to Mac from Windows (where I never had any problems). Spine works fine for a few days, then start crashing at start-up. The only fix that works is to delete all Spine related files from Application Support folder and reinstall the program.

        Here's the log:
        Spine Launcher 4.2.19 (macOS Apple Silicon)
        Esoteric Software LLC (C) 2013-2024 | http://esotericsoftware.com
        Mac OS X aarch64 15.3.1
        Apple, Apple M4 Pro, 2.1 Metal - 89.3
        Starting: Spine 4.2.39 Professional
        Spine 4.2.39 Professional
        Licensed to: <removed>
        [Pixmap] Pixmap already disposed!
        [Pixmap] Pixmap already disposed!
        [Pixmap] Pixmap already disposed!
        [Pixmap] Pixmap already disposed!
        [Pixmap] Pixmap already disposed!
        [Pixmap] Pixmap already disposed!

        Any ideas?

        Thanks

        • Nate

        • Messaggio #6
        • Questo post è in inglese

        Sorry you are having trouble! The pixmap messages in the log shouldn't occur and we'll look into them, but they don't show a crash. Can you check your spine.log file after a crash, before running Spine again? That might give us more clues.

        5 giorni dopo

        • Ssudoku99

          • Messaggio #7
          • Questo post è in inglese

          I checked before running Spine again and the log is identical. Is there any other place I can check to get additional crash details?

          • Misaki ha risposto a questo messaggio

            • Misaki

            • Messaggio #8
            • Questo post è in inglese

            sudoku99 Could you try running Spine from the CLI with the --traceparameter? The whole command should be like this:

            /Applications/Spine.app/Contents/MacOS/Spine --trace

            This way, a more detailed log is displayed when Spine starts, so please show us the logs that are displayed.

              • Ssudoku99

                • Messaggio #9
                • Modificato
                • Questo post è in inglese

                Hi,

                it took a while this time, but it crashed again. Here's the more detailed log:

                Spine Launcher 4.3.00 (macOS Apple Silicon, 28)
Esoteric Software LLC (C) 2013-2025 | http://esotericsoftware.com
Mac OS X aarch64 15.3.1
TRACE: Parameter: --trace
TRACE: Reading settings: /Users/<removed>/Library/Application Support/Spine/settings/start-1.json
TRACE: The font "Times" is not available, so "Times New Roman" has been substituted, but may have unexpected appearance or behavior. Enable the "Times" font to remove this warning.
Apple, Apple M4 Pro, 2.1 Metal - 89.3
TRACE: Request: api, updateCheck
TRACE: Connected: https://euapi.esotericsoftware.com:443
TRACE: Started launcher: 2.64s (0.37 + 2.27)
TRACE: Launcher window shown.
Starting: Spine 4.2.40 Professional
Spine 4.2.40 Professional
Licensed to: <removed>
TRACE: Reading settings: /Users/<removed>/Library/Application Support/Spine/settings/start-1.json
TRACE: Reading settings: /Users/<removed>/Library/Application Support/Spine/settings/editor-2.json
TRACE: Reading settings: /Users/<removed>/Library/Application Support/Spine/settings/recent-1.json
TRACE: Reading settings: /Users/<removed>/Library/Application Support/Spine/settings/views-2.json
TRACE: Reading settings: /Users/<removed>/Library/Application Support/Spine/settings/start-1.json
[Pixmap] Pixmap already disposed!
[Pixmap] Pixmap already disposed!
[Pixmap] Pixmap already disposed!
[Pixmap] Pixmap already disposed!
[Pixmap] Pixmap already disposed!
[Pixmap] Pixmap already disposed!
                • Misaki ha risposto a questo messaggio

                  • Misaki

                  • Messaggio #10
                  • Questo post è in inglese

                  sudoku99 Thank you for sharing your log with us. Unfortunately, we have not found the cause of the crash yet, but we are investigating it now and hope you can wait a while for a resolution to this issue.

                    un mese dopo

                    Hi,

                    The crash situation has gotten worse lately, to the point that it's borderline impossible to use Spine because it crashes so often. Unfortunately, I can't share more meaningful logs, they are the same as the ones I posted earlier.

                    If it's any help, crashes seem connected to changing the screen resolution - they seem to get worse when I plug or unplug the external monitor.

                    Any help would be appreciated.

                    • Davide ha risposto a questo messaggio

                      sudoku99

                      Does the OS detect the crash occurred and ask you if you want to send a crash report? If that occurs, could you share with us that crash report?

                      If it's any help, crashes seem connected to changing the screen resolution - they seem to get worse when I plug or unplug the external monitor.

                      That could be an interesting information. Is the crash happens during Spine usage right after you plugged/unpluged the external monitor or changed resolution?
                      Or it just crashes at start up as you mentioned in the past?

                        I'm using my laptop at work and home and I always plug in the monitor before opening Spine. Whenever I switch the monitor (prior to opening Spine), Spine starts crashing on start up and it doesn't stop until I delete settings and cache.

                        Can you please give me an email address where I can send the OS crash report to?

                        • Davide ha risposto a questo messaggio