Problem with opening projects

kamelios

Hi,
Our team has 3 persons who use the Spine,
and each one of them has different version of Spine, Pro, Essential, and Trial.

The problem is that Essential user's Spine version is 1.7.21,
and an error is occurred when opens projects from Spine Pro version 1.8.27.

The error was
Error opening project
Sorry, an error occurred while reading the project file.

The project file doesn't contains any Pro features like mesh.

Trial version is 1.8.27, same as Pro, and opens projects without problems.

I assumed Essential version needs to be updated, but we didn't know how to update manually.
Essential user reinstalled the Spine but the version is still 1.7.21.

How can I fix this problem?

It happens the other team worker, so I don't have log file right now.
If you need it, I'll get it soon!

Thanks for your help! 🙂

Pharan

You should email them the project file itself. No need for the images, if you're worried about that.

kamelios

The error happens not a particular project, but all projects created in Pro version...
I'll send any project file from Pro, if I can't find any solution soon.
Thanks 🙂

Pharan

Ah, I see.

The problem is opening a 1.8.27 project in 1.7.21.
If I'm not mistaken, I think that person with version 1.7.21 needs to download the new version of the installer from the site to update to the latest. There was a recent update to the updater itself.

Søren

Pharan is right, you need to download the launcher and install again from scratch. Sorry for the trouble, but it was needed for us to be able to support rolling back to older versions without having them downloaded prior to that.

sysper

Hi,
I am using a Spine Essential version(v.1.7.21) for Mac.
I downloaded it again from my license page and installed it.
But, it does not update at all.
Where can I download the latest version?

Nate

Sounds like you have a specific version set in Settings. Click the Spine logo in the upper left, Setting, and change Update to Latest, then restart Spine.

sysper

Thanks for the quick reply Nate.
It works. 🙂