• International

  • spine 4.2.04-beta, An unexpected error has occurred on macOS 10.13.6

    inglese

  • Mario

  • Messaggio #6
  • Questo post è in inglese

Thanks for trying. It's a frustrating error. A couple of questions:

  1. Do you have any sort of antivirus/firewall programm installed on your Mac? If so, which one and what version.
  2. Can you run other Spine Editor versions, like the latest 4.1?

With that out of the way, please try the following:

  1. Make a copy of the folder <user home folder>/Library/Application Support/Spine/
  2. Delete the folder
  3. Start Spine and try to run the 4.2-beta Editor version
  4. Post the error log here if it doesn't work. You can find it in <user home folder>/Library/Application Support/Spine/spine.log

Sorry, this is really hard to debug for me, as I can not reproduce it on my machines. Thanks for your help.

Related Discussions
...

  • Ttuna

    • Messaggio #7
    • Questo post è in inglese

    Sorry for the late feedback. I uninstalled the anti-virus scanning software that may affect spine and restarted the computer. When I started spine, it crashed. I entered the code you gave. This is the result. I don’t know if I correctly understood the operation process you requested.

    `Last login: Fri Nov 17 04:18:38 on console
    192:~ Zoc$ /Applications/Spine.app/Contents/MacOS/Spine -u 4.2.04-beta --hide-license
    Spine Launcher 4.2.01
    Esoteric Software LLC (C) 2013-2022 | http://esotericsoftware.com
    Mac OS X x86_64 10.13.6
    ATI Technologies Inc., AMD Radeon R9 M370X OpenGL Engine, 2.1 ATI-1.68.25
    Downloading: Spine 4.2.04-beta Professional
    Starting: Spine 4.2.04-beta Professional
    Spine 4.2.04-beta Professional
    Licensed to: <removed> ERROR: An unexpected error has occurred:
    [error] An error occurred starting 4.2.04-beta: /Users/Zoc/Library/Application Support/Spine/updates/4.2.04-beta
    at s.wov.(:1158)
    <events>
    Cause: [invoke]
    at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at s.wov.(:1145) ...
    Cause: [error] Error loading library for Mac OS X, 64-bit: spine-editor
    at s.vuI.Z(:2322)
    at Editor.start(    :68) ...
    Cause: [error] Error loading library for Mac OS X, 64-bit: spine-editor
    at s.wum.(:73)
    at s.xYt.(:694)
    at java.lang.invoke.MethodHandle.invokeWithArguments(Unknown Source)
    at com.esotericsoftware.spine.editor.Editor.run(:76)
    at java.lang.invoke.MethodHandle.invokeWithArguments(Unknown Source)
    at s.vuI.Z(    :2320) ...
    Cause: [error] s.ahm: Unable to create a temporary file (libspine-editor64.dylib).
    at s.wum.Z(:214)
    at s.wum.    (:70) ...
    Cause: s.ahm: Unable to create a temporary file (libspine-editor64.dylib).
    at s.ses.    (:159)
    at s.wum.Z(    :169) ...
    Cause: s.ahm: Unable to create a temporary file.
    at s.ses.(:115)
    at s.ses.(:154) ...
    Cause: [invoke]
    at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at s.wum.(:236)
    at s.CvW.run(:173)
    at s.ses.    (:121)
    at s.ses.    (:102) ...
    Cause: [UnsatisfiedLinkError] /private/var/folders/sc/4p0kbm4j5l39gm2rf_px9x880000gn/T/.spine/Zoc/libspine-editor64.dylib: dlopen(/private/var/folders/sc/4p0kbm4j5l39gm2rf_px9x880000gn/T/.spine/Zoc/libspine-editor64.dylib, 1): no suitable image found. Did find:
    /private/var/folders/sc/4p0kbm4j5l39gm2rf_px9x880000gn/T/.spine/Zoc/libspine-editor64.dylib: cannot load 'libspine-editor64.dylib' (load command 0x80000034 is unknown)
    /private/var/folders/sc/4p0kbm4j5l39gm2rf_px9x880000gn/T/.spine/Zoc/libspine-editor64.dylib: stat() failed with errno=316
    at jdk.internal.loader.NativeLibraries.load(Native Method)
    at jdk.internal.loader.NativeLibraries$NativeLibraryImpl.open(Unknown Source)
    at jdk.internal.loader.NativeLibraries.loadLibrary(Unknown Source)
    at jdk.internal.loader.NativeLibraries.loadLibrary(Unknown Source)
    at java.lang.ClassLoader.loadLibrary(Unknown Source)
    at java.lang.Runtime.load0(Unknown Source)
    at java.lang.System.load(Unknown Source) ...
    ERROR: Error handling error:
    [error]
    [original] Launcher 4.2.01 (27) full, zh_hans
    Zoc, Zoc-MacBook-Pro.local, Mac OS X x86_64 10.13.6
    Starting: 4.2.04-beta
    at s.LRm.    (:141)
    at s.LRm.    (:103)
    at s.CyY.    (:179)
    at java.lang.Thread.run(Unknown Source)
    Cause: [error] An error occurred starting 4.2.04-beta: /Users/Zoc/Library/Application Support/Spine/updates/4.2.04-beta
    at s.wov.    (:1158)
    <events>
    Cause: [invoke]
    at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at s.wov.    (:1145) ...
    Cause: [error] Error loading library for Mac OS X, 64-bit: spine-editor
    at s.vuI.Z(    :2322)
    at Editor.start(:68) ...
    Cause: [error] Error loading library for Mac OS X, 64-bit: spine-editor
    at s.wum.    (:73)
    at s.xYt.    (:694)
    at java.lang.invoke.MethodHandle.invokeWithArguments(Unknown Source)
    at com.esotericsoftware.spine.editor.Editor.run(    :76)
    at java.lang.invoke.MethodHandle.invokeWithArguments(Unknown Source)
    at s.vuI.Z(:2320) ...
    Cause: [error] s.ahm: Unable to create a temporary file (libspine-editor64.dylib).
    at s.wum.Z(    :214)
    at s.wum.(:70) ...
    Cause: s.ahm: Unable to create a temporary file (libspine-editor64.dylib).
    at s.ses.(:159)
    at s.wum.Z(:169) ...
    Cause: s.ahm: Unable to create a temporary file.
    at s.ses.    (:115)
    at s.ses.    (:154) ...
    Cause: [invoke]
    at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at s.wum.    (:236)
    at s.CvW.run(    :173)
    at s.ses.(:121)
    at s.ses.(:102) ...
    Cause: [UnsatisfiedLinkError] /private/var/folders/sc/4p0kbm4j5l39gm2rf_px9x880000gn/T/.spine/Zoc/libspine-editor64.dylib: dlopen(/private/var/folders/sc/4p0kbm4j5l39gm2rf_px9x880000gn/T/.spine/Zoc/libspine-editor64.dylib, 1): no suitable image found. Did find:
    /private/var/folders/sc/4p0kbm4j5l39gm2rf_px9x880000gn/T/.spine/Zoc/libspine-editor64.dylib: cannot load 'libspine-editor64.dylib' (load command 0x80000034 is unknown)
    /private/var/folders/sc/4p0kbm4j5l39gm2rf_px9x880000gn/T/.spine/Zoc/libspine-editor64.dylib: stat() failed with errno=316
    at jdk.internal.loader.NativeLibraries.load(Native Method)
    at jdk.internal.loader.NativeLibraries$NativeLibraryImpl.open(Unknown Source)
    at jdk.internal.loader.NativeLibraries.loadLibrary(Unknown Source)
    at jdk.internal.loader.NativeLibraries.loadLibrary(Unknown Source)
    at java.lang.ClassLoader.loadLibrary(Unknown Source)
    at java.lang.Runtime.load0(Unknown Source)
    at java.lang.System.load(Unknown Source) ...
    at s.LRm.(:168)
    at s.LRm.(:103)
    at s.CyY.(:179)
    at java.lang.Thread.run(Unknown Source)
    Cause: [error] Unable to create request.
    at s.onY.<init>(:28)

    at s.LRm._(_:156) ...



    Sorry, Spine has encountered a fatal error.

    Antivirus software may crash Spine.
    Please disable any antivirus software or safelist Spine.

    #

    A fatal error has occurred:

    #

    SIGFPE (0x8) at pc=0x0000037ed1fcf7e3, pid=719, tid=775

    Problematic frame:

    J 5232 c2 java.lang.Integer.getChars(II[B)I java.base@17.0.6 (131 bytes) @ 0x0000037ed1fcf7e3 [0x0000037ed1fcf7a0+0x0000000000000043]

    #

    An error report file with more information has been saved at:

    /Users/Zoc/Library/Application Support/Spine/spine.log

    2023-11-17 04:29:36.933 Spine[719:56522] CFUserNotificationDisplayAlert: called from main application thread, will block waiting for a response.
    #

    To report this problem please contact us at:

    contact@esotericsoftware.com

    #
    192:~ Zoc$

    Last login: Fri Nov 17 04:28:47 on ttys000
    Zoc-MacBook-Pro:~ Zoc$ ls -ah
    . .config Desktop
    .. .json Documents
    .CFUserTextEncoding .lanternsecrets Downloads
    .DS_Store .nuuid.ini Library
    .Trash .prefs Movies
    .adobe .thumbnails Music
    .atlas .wns Pictures
    Zoc-MacBook-Pro:~ Zoc$ ls -ah /private/var/folders/sc/4p0kbm4j5l39gm2rf_px9x880000gn/T/.spine/Zoc/libspine-editor64.dylib
    ls: /private/var/folders/sc/4p0kbm4j5l39gm2rf_px9x880000gn/T/.spine/Zoc/libspine-editor64.dylib: No such file or directory
    Zoc-MacBook-Pro:~ Zoc$ file /private/var/folders/sc/4p0kbm4j5l39gm2rf_px9x880000gn/T/.spine/Zoc/libspine-editor64.dylib
    /private/var/folders/sc/4p0kbm4j5l39gm2rf_px9x880000gn/T/.spine/Zoc/libspine-editor64.dylib: cannot open `/private/var/folders/sc/4p0kbm4j5l39gm2rf_px9x880000gn/T/.spine/Zoc/libspine-editor64.dylib' (No such file or directory)
    Zoc-MacBook-Pro:~ Zoc$

    `

    • Ttuna

      • Messaggio #8
      • Questo post è in inglese

      I can run any version of spine except version 4.2, I tried reinstalling spine, but still can't run version 4.2

      1-Do you have any sort of antivirus/firewall programm installed on your Mac? If so, which one and what version?
      Not any antivirus or Firewall.

      2-Can you run other Spine Editor versions, like the latest 4.1?

      Yes I can run 4.1 and others.. but not 4.2.

      Sorry , I have not any folder called Spine inside of (Application Support) :/ Not sure if Im looking wrong... I,ve looked everywhere.

      Many thanks for your efford... I can imagine is hard to spot the problem.. If I can help of anything let me know. Many Thanks 🙂

      • Misaki ha risposto a questo messaggio

        • Misaki

        • Messaggio #11
        • Questo post è in inglese

        Ontheroof

        Sorry , I have not any folder called Spine inside of (Application Support) :/ Not sure if Im looking wrong... I,ve looked everywhere.

        The "Spine" folder under "Application Support" is where user files are stored and can also be accessed from Spine 4.1 as follows:

        1. Open the Spine settings window via the Spine menu:
        2. Press the Browse button in the Application->Files->Backups section:
        3. This will open the folder where the backups are stored. This folder is located under Application Support/Spine, so you should be able to see the contents of the Spine folder by going up the hierarchy.

        Could you try to find the Spine folder this way?

        • Nate ha messo mi piace.

          Hello Misaki.

          I did find the Spine folder in that way thanks... I did the steps you told me (erase folder and start Spine 4.2):
          Spine crashed still... Here I send the Log file:

          spinelog.zip
          1kB

          Thanks 🙂

          • Mario

          • Messaggio #14
          • Questo post è in inglese

          Thanks, the culprit seems to be this:
          cannot load 'libspine-editor64.dylib' (load command 0x80000034 is unknown)

          Both of you are running very old macOS versions, Sierra (10.12) and High Sierra (10.13). It seems that the libspine-editor64.dylib is depending on a system library that is not available in these macOS versions.

          I will look into remedying this. Could you tell me why you are still on such outdated macOS versions? we will have to drop support eventually, since Apple is making a lot of changes to macOS in each, which makes supporting older versions harder and harder.

          • Nate

          • Messaggio #15
          • Questo post è in inglese

          Please try in 4.2.05-beta, available now! It has changes by Mario that should fix this.

          Wow Amazing! Works perfect! You team are a machine 🙂

          Works super on Mac 10.13.6 (High Sierra)

          Many thanks 🙂

          • Mario

          • Messaggio #17
          • Questo post è in inglese

          I'M A MACHINE!