I understand you're experiencing compatibility issues with Spine on your computer. For refund requests, please contact us directly via email at contact@esotericsoftware.com from the email address you used to purchase Spine. Include your order number in your message.
Before requesting a refund, you might want to try troubleshooting the compatibility issues:
Check if you're running the latest Spine launcher:
Visit your Spine license page (which was emailed to you when you purchased Spine) and download the latest installer.
Try different Spine versions:
If a specific version is causing issues, you can try running an older or newer version through Spine's settings.
Common compatibility issues to check:
Antivirus/anti-malware software: Programs like Bit Defender, 360 Browser, or Comodo may interfere with Spine. Try disabling them or adding Spine folders to your safelist.
Run from command line: This can help identify specific error messages:
- Windows: Open Command Prompt and type:
"C:\Program Files (x86)\Spine\Spine.com"
- macOS: Open Terminal and type:
/Applications/Spine/Spine.app/Contents/MacOS/Spine
- Linux: Run
Spine.sh
If these steps don't resolve your issue and you still need a refund, please email contact@esotericsoftware.com with your order details.
