zenos

捕获.PNG
整个售后服务只有一个看起来已经许久没有人管理的邮箱。程序上存在最基础的bug。这真是一个糟糕透顶的软件服务商。
Non hai i permessi necessari per visualizzare i file allegati in questo messaggio.
zenos
  • Messaggi: 2

Nate

对不起,你没有很好的经历。 我们会在几分钟内快速回复所有电子邮件。 我们很乐意帮助您解决使用Spine可能遇到的任何问题,但是我们要求您在本论坛上发帖时要尊重您。
Sorry you have not had a good experience. We respond to all emails very quickly, often within minutes. We are happy to help you with any and all problems you might have using Spine, however we ask that you please be respectful when posting on this forum.

Spine必须能够使用端口80访问esotericsoftware.com。您显示的对话框显示无法访问服务器。 服务器在日本,总是在运行。 您无法访问它可能是由于阻止Spine的防火墙,防病毒软件或反恶意软件软件造成的。 它也可能是您的网络配置或政府防火墙的问题。 您可以尝试使用VPN。
Spine must be able to reach esotericsoftware.com using port 80. The dialog you show says that the server cannot be reached. The server is in Japan and is always up. That you cannot reach it is likely due to firewall, antivirus, or anti-malware software that is blocking Spine. It could also be a problem with your network configuration or your government's firewall. You could try using a VPN.
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Nate

Nate
  • Messaggi: 12131

zenos

You should care about your conscience. Such high fees, even higher than the price of the operating system, provide such a poor service. I don't need you to remind me to use VPN. My bad mood is because I tried all possible situations and still didn't solve the problem. And I don't need you to provide those crappy Chinese.Not providing bad things is the best respect for others.
zenos
  • Messaggi: 2

Nate

We feel Spine provides enormous value, especially considering you pay only once but get ALL future updates. We continually improve Spine and release many updates. Comparing the price of the operating system isn't reasonable because every computer needs an OS while Spine has a very small market. If you do not agree Spine is worth the cost, simply do not use or purchase Spine.

You keep claiming our service is poor, but this is simply not true. We receive many hundreds of emails each week and we have a whole team of people responding to emails and forum posts. We respond quickly and work very hard to help everyone and solve their problems, and at the same time we are still improving Spine.

By poor service do you mean that Spine does not function correctly for you? If you find a problem with Spine and let us know then we will fix it, often the very same day. However, I am afraid that the problem you have encountered is with your network and out of Spine's control. Spine needs to communicate with the server to download updates and start the trial. You have downloaded the update successfully but Spine is unable to reach the server to start the trial. Downloading the update is much more data than submitting your email address to start the trial, so you are very close.

You can look in the spine.log file to see any error messages that might be there:

Windows: <user home folder>\SpineTrial\spine.log
Mac: <user home folder>/Library/Application Support/SpineTrial/spine.log
Linux: <user home folder>/.spinetrial/spine.log

I expect the error is "unknown host", meaning that esotericsoftware.com could not be resolved, but it's worth checking just in case there is something else useful. Please feel free to post your spine.log here for review.
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Nate

Nate
  • Messaggi: 12131


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