quakebox

Hello esoteric,

I can't install Spine on my machine becasue Kasperky removes it and says
"We recommend that you close all running programs and save changes before the computer restarts"
Detected: PDM:Trojan.Win32.Generic.nblk
Location: c:\program files\spine\spine.exe
Then gives me an option to Disinfect and restart the computer.

Seriously do you want me to trust "esoteric software" or "Kaspersky" I am security aware and don't like these kinds of warning and may avoid using Spine once and for all if I faced these kinds of security warnings.

Help please with this issue or supply me with an older version of Spine that is trusted by Kaspersky.

Thank You,,,
quakebox
  • Messaggi: 2

Nate

quakebox ha scritto:Seriously do you want me to trust "esoteric software" or "Kaspersky"
Like all antivirus and anti-malware, Kaspersky works using heuristics, meaning that it makes guesses about what software is malicious. It has guessed incorrectly regarding Spine. Since you use such software, you should know that this is a common event. It can be useful to warn you about software you did not mean to install. If you know the software comes from a trusted source, as Spine does, then you should not be alarmed at the incorrect classification.

If Kaspersky interferes with being able to use Spine, you will need to put Spine on Kaspersky's safelist or uninstall Kaspersky. There is nothing we can do on our side if Kaspersky incorrectly claims that Spine is dangerous and deletes it. In the past we have contacted many antivirus software vendors but that achieves nothing. The guesses their software makes are only useful as a warning.
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Nate

Nate
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quakebox

Thanks for checking the issue, but I'm not comfotable ignoring this warning as if it's nothing.

Something is wrong and needs to be fixed. I remmember the old Spine version had no issue with Anti-Virus software, please work hard on this subject this is vital since a lot of your users are professionals working in the game industry, holding valuable assets and data in their machines any weak link sets their small or large IT infrastruture to a disaster.

As I am responsible for decisions for my small network of machines I will not use Spine until this is fixed. I also asked you to provide me with older version of Spine which is flagged as safe by Kaspersky if you can.

Thank You.
quakebox
  • Messaggi: 2

Nate

quakebox ha scritto:Something is wrong and needs to be fixed.
I agree. Using Kaspersky is what is wrong, but only you can fix that. :)
quakebox ha scritto:please work hard on this subject
What can we do? We make safe software. Some other company comes along and says that our software isn't safe. Such a declaration is completely outside our control. You may have better luck contacting Kaspersky, though I wouldn't expect much of a response, and certainly not from the owner of the company, as you are getting here.
quakebox ha scritto:I will not use Spine until this is fixed
You are free to make that decision. All I can say is that Spine is safe. We have stated that explicitly in Section 7(d) of the Spine Editor License Agreement. If you, Kaspersky, or anyone else still doesn't believe it, there's nothing else we can do.

I do understand you are concerned with the safety of the software you run on your computer. That is a good thing! However, as I explained previously, Kaspersky simply makes guesses about what is dangerous and often gets it wrong, for Spine and for other software. Use it as a warning, investigate the suspicious software vendor, and if you decide to trust the software vendor then add it to Kaspersky's safelist.
quakebox ha scritto:I also asked you to provide me with older version of Spine which is flagged as safe by Kaspersky if you can.
I can't know which version that would be. Is it the older 3.8 version of the Spine launcher? If so we can send that to you, but it is limited to running 3.8.99 editor versions and below. To run 4.0 editor versions the latest Spine launcher must be used.
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Nate

Nate
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raaan127

I run a couple searchs on internet and found out not only Spine but Kaspersky also eliminate many other software and game with the same reason: PDM:Trojan.Win32.Generic.nblk (That's pretty weird and over-protected)
As far as I know, the only way to use both program is
- Go to setting, and untick "Perform recommended actions automatically", then
- Manually allow Spine.

Screenshot 2021-08-21 133301.png
Non hai i permessi necessari per visualizzare i file allegati in questo messaggio.
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raaan127
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Nate

Yep, Kaspersky and others have to make guesses about what software is bad, since bad software changes all the time. When they guess wrong, you have to explicitly tell the antivirus software not to mess things up.

Thanks for sharing the specific Kaspersky steps needed!
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DanielWolf

I was having the same problem, getting desperate because Kaspersky only asked me how to disinfect the executable without giving me the option not to disinfect it. @raaan127 thanks for documenting the option -- it's working for me now!
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DanielWolf
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